Client Support Analyst

It performs selection, implementation and maintenance of hardware and basic software and support, defines control of access to resources, participates in routine documentation and monitors the performance of installed technical resources. Experience in a service/customer service/social media. Experience with business communication. Experience in online advertising at a major media agency or publisher, E-mail and chat support experience. Attendence / Support experience. Experience working in and with a global organization. Education: BA/BS degree (Graduate) or equivalent experience. Client focused and solutions oriented. Good problem solving and analytical skills. Ability to comprehend and analyze client situations and apply the right solution. Ability to collaborate and work effectively on a team. Self-learner interested in both the how and the why. Ability to educate customers on policy and product questions. Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail. Ability to follow processes without being blinkered by them Preferred.

Informática

São Paulo/SP